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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Karly R

November 7, 2026

5 out of 5 rating by Karly R
"Personal muy profecional y amable, y si te gusta que te atiendan en Español, Laura hace un gran trabajo😉"
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Gustavo Palencia

November 6, 2026

5 out of 5 rating by Gustavo Palencia
"very good fantastic grasias laura por tu ayuda siempre es un gusto ablar con un buen agente que ayuda mucho."
We responded:
"Thank you, Gustavo! I'm happy to know you had a fantastic experience with our office. We’re here to help with any of your insurance needs!"
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hustle hard

November 6, 2026

5 out of 5 rating by hustle hard
"The entire staff at Julie's office has been so helpful. Laura explained my coverages thoroughly and I was able to put a plan in place that met my needs for Supplemental Health. Shout out to this office, will definitely recommend."
We responded:
"Thank you, hustle hard! I'm happy to hear that Laura and the rest of our team were able to assist you in setting up a plan that fits your needs. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
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Gloria Batchelor

November 4, 2026

5 out of 5 rating by Gloria Batchelor
"We’ve Been with them for years…. Have never been disappointed. They are a fantastic team. This last go around Roberto took great care of us and gave us Excellent customer service . Can’t say enough how awesome this group is."
We responded:
"Thank you for your wonderful feedback, Gloria! I'm so happy to hear that Roberto and the team have consistently provided you with excellent service. Your continued trust means a lot to us. If there's anything else we can do for you, just let us know!"
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Paul Starr

November 4, 2026

5 out of 5 rating by Paul Starr
"Thank you Alex from State Farm. Great help."
We responded:
"Thanks, Paul! I'm glad Alex could assist you. We appreciate your feedback and look forward to helping you with any future needs!"
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VICTOR DELA VINA

November 3, 2026

5 out of 5 rating by VICTOR DELA VINA
"Reply promptly on emails. Courteous and friendly."
We responded:
"Victor, thank you for taking the time to leave us a review! I'm happy to hear that you found our email responses prompt and our team courteous and friendly. We strive to provide the best service possible. Feel free to reach out if you need anything else!"
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Bill Dornseif

October 29, 2026

5 out of 5 rating by Bill Dornseif
"Great group of people. Someone is almost always available when I call and any questions are resolved quickly!"
We responded:
"Bill, thank you for taking the time to leave us a review! I'm happy to hear that our team is consistently available and able to resolve your questions quickly. We appreciate your support!"
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Leslie Oakley

October 29, 2026

5 out of 5 rating by Leslie Oakley
"The office personnel are very helpful and courteous."
We responded:
"Leslie, thank you for taking the time to leave us a review! I'm happy to hear that our team has been helpful and courteous. We strive to provide the best service possible. Let us know if we can help with anything else!"
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Cris Salgado

October 29, 2026

5 out of 5 rating by Cris Salgado
"Words can’t explain their genuine concern and care for all their clients and especially my family. I thank Julie and her team for protecting the com"
We responded:
"Cris, thank you for taking the time to leave us a review! I'm really happy to hear that you feel our genuine care and concern for your family. It's important to us that you feel protected and supported. We're always here if you need anything else!"
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Brad Hyman

October 27, 2026

5 out of 5 rating by Brad Hyman
"We just purchased a new car and Laura Ramirez at Julie Ngo’s State Farm office walked us through the process to put it in our policy (and remove our previous car that we no longer own). Laura was professional, helpful and friendly and followed up to make sure we were informed properly.
A+++ service!"
We responded:
"Brad, thank you for taking the time to leave us a review! I'm happy to hear that Laura was able to assist you with updating your policy for your new car. We strive to provide professional and friendly service, and it's great to know Laura delivered just that. We appreciate your feedback and support. Let us know if we can help with anything else!"
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Star Williams

October 27, 2026

5 out of 5 rating by Star Williams
"The customer service is top notch. Everyone I’ve spoken to has been nice and professional. This is the 3rd AND BEST State Farm office I’ve worked with!"
We responded:
"Star, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our team. We strive to provide professional and friendly service, and it's great to know we're your favorite State Farm office. Let us know if we can help with anything else!"
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aaron abrams

October 10, 2026

5 out of 5 rating by aaron abrams
"Great service. Quick response time. Much appreciated."
We responded:
"Aaron, thank you for taking the time to leave us a review! I'm happy to hear you appreciated our quick response and service. We're always here to help if you need anything else!"
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Eric Rucker

October 2, 2026

5 out of 5 rating by Eric Rucker
"Already shared details with Laura and Julie Ngo!
Outstanding service and kindness for many years."
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Donna Berenato

October 1, 2026

5 out of 5 rating by Donna Berenato
"Today I spoke with Laura about getting a Firewise discount. She was friendly, helpful and professional. I sent her a copy of the certificate and she applied my discount. I am very satisfied with State Farm Insurance."
We responded:
"Thank you, Donna, for taking the time to leave us a review! I'm happy to hear that Laura was able to assist you with your Firewise discount and that you had a positive experience with our office. We appreciate your satisfaction with State Farm Insurance and our agency. Feel free to reach out if you need anything else!"
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Brian McGee

September 30, 2026

5 out of 5 rating by Brian McGee
"I've been with State Farm for more than 30 years, and I've worked with Julie Ngo for more than nine. I can't say enough good things about Julie and her team. They are responsive, thorough and transparent, and when I've needed them (and I have), they've been right there for me.

Julie doesn't just work hard for her clients. She's also very involved in the Temecula community and the organizations that support it and its people.

I only write reviews when they're truly earned. After nine years with Julie, and several times when State Farm came through when I needed it most, they have more than earned my trust and respect. If you're looking for someone you can trust to protect you and your family, I'd recommend Julie all day long.

A special thank-you to Lisa, who is always patient and helpful whenever I have a question or need help. She's a great member of the team!"
We responded:
"WOW!!! Thank you for your review, Brian!

I'm truly grateful for your kind words and for being with us for over nine years and State Farm over 30 years!!! It's wonderful to hear that you feel supported by our team and that we've been able to be there for you when needed. Your mention of our involvement in the Temecula community means a lot, because we believe in supporting the city that we live, work and raise our kids in!! Again, thank you! We truly love what we do! And we greatly appreciate you!!!"
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Kenneth O'Neal

September 26, 2026

5 out of 5 rating by Kenneth O'Neal
"Good morning, I just want to say this State Farm office is dynamite from top to bottom!! I've had a chance to interact with Julie in the past and she was amazing/phenomenal like her entire staff!! My guy (as we say in the South/NC) Roberto is always on top of his game!! As a former D1 Basketball player I appreciate that always because you have to read the court and peoples situations and analyze to produce the correct outcome/play. I've been in SoCal for over a decade plus and had other insurance companies. However, I've been with State for years now and just like good Soul-food, Southern Hospitality with compassion and love for what they do!!! I've found a home with State-Farm and can say Southern in SoCal with State-Farm!! Life can throw you curves at times but they have been with me each step of the way!! If you looking for an insurance agency that periodically checks ways to lower your premiums, exqusite customer service and more give them a call!!
KO!!:)"
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Melanio Madera

September 21, 2026

5 out of 5 rating by Melanio Madera
"Julie Ngo and her team, specifically Laura Ramirez, were a great help to me today. Whenever I call them they are quick to respond and assist me my State Farm account. My prior experiences with them has been the same. They are consistent in how they help me every time. It is always a pleasant experience."
We responded:
"Melanio, thank you for taking the time to leave us a review! I'm happy to hear that Laura and the rest of our team have consistently provided you with the assistance you need. We strive to make every interaction a pleasant experience. Feel free to reach out if you need anything else!"
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Douglas Sawyer

September 18, 2026

5 out of 5 rating by Douglas Sawyer
"Laura at Julian‘s State Farm, is fantastic and very helpful. I had a major problem logging in and she was patient enough to walk me through the process. Kudos to Laura!"
We responded:
"Douglas, thank you for taking the time to leave us a review! I'm glad Laura was able to assist you with your login issue and provide the support you needed. We appreciate your feedback and are here if you need anything else!"
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Kassen Klein

September 14, 2026

5 out of 5 rating by Kassen Klein
"Julie's staff is always attentive and so helpful! I can always count on them to provide fantastic customer, ensuring my needs have been met."
We responded:
"Awwww....Kassen, thank you for taking the time to leave us a review! I'm happy to hear that our team has been attentive and helpful in meeting your needs. We appreciate you so much!!!"
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kaisaer Abudulufu

September 10, 2026

5 out of 5 rating by kaisaer Abudulufu
"Alex is nice and friendly, explained everything clearly."
We responded:
"Thank you, Kaisaer, for your wonderful feedback! I'm glad to know that Alex was able to provide clear explanations and a friendly experience. If you have any more questions or need assistance, feel free to reach out to our office. We're here to help!"
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Eva Bryant

September 4, 2026

5 out of 5 rating by Eva Bryant
"I have received excellent, friendly, professional service every time I have needed any information about any policy I have with State Farm. The personnel are above and beyond helpful.
Laura is awesome."
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Deborah Newman

August 25, 2026

5 out of 5 rating by Deborah Newman
"This office has always been helpful when I have questions. I had not rented a property in a long time and had never used renter's insurance. I actually was considering changing my personal condo insurance put they were not writing new policies at that time."
We responded:
"Deborah, thank you for taking the time to leave us a review! I'm happy to hear that our office has been helpful with your questions, especially as you navigated renter's insurance. We appreciate your trust in us. I hope that the insurance landscape changes soon and we can write your condo :). "
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S C

August 18, 2026

5 out of 5 rating by S C
"Everyone is this Temecula State Farm office is ALWAYS friendly, professional and most importantly, Knowledgeable.
I very often am doing my business with Roberto at this State Farm office, and he is
extremely knowledgeable and helpful. He always exhibits patience, and he makes sure all my questions and concerns are answered. Very pleased with the service I receive all these many years that I have been a customer there."
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Yvette Lopez

August 14, 2026

5 out of 5 rating by Yvette Lopez
"The BEST Customer Service!!!"
We responded:
"Thank you, Yvette, for your wonderful feedback! I'm so happy to hear that Robert and Liz made your experience special. We appreciate your kind words and are always here to help with anything you need. Thanks for choosing us!"
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Raymond Neiland

August 11, 2026

5 out of 5 rating by Raymond Neiland
"Julie and all her office staff are extremely helpful and ready to answer all questions. Love working with Julie she is a terrific person and that rubs off on all her staff. Great office to fill your insurance needs."
We responded:
"Awwww...Raymond! Thank you for being the best part of our agency! We love our agency family :)!!"